Posts Tagged: Mason Zimbler

Ideas / Marketing — No Comments

It’s time to compete on what you’re thinking

Posted by James Trezona on Tue, 23 Aug 2011

Marketers have traditionally focused on selling the benefits of a product, detailing functionality and demonstrating strengths over the competition. But in a competitive and abundant market place, there’s an opportunity to compete on something more distinctive: not what you are selling, but who you are.

In B2B, it’s often a case of ‘you don’t sell, they buy’. If they – your customer – can’t understand who you are, then no matter what you are selling, you’ll struggle unless you have a truly disruptively superior product. They may defer to rational reasons for the reason they went to the competitor, but the truth is far more human than that – the customer is interested in what you’re thinking, your personality and your ethos.

Jeff Ernst of Forrester suggested in a recent post that your products are not as unique as you think: “Marketers have to realize that in the age of the customer, business buyers don’t ‘buy’ your product; they ‘buy into’ your approach to solving their problem”.

Behavioural economics tell us hugely powerful active emotional triggers revolve around trust and uncertainty – and when you are selling an experience, which is what most B2B sales are, you must use trust to overcome uncertainty. Not facts about what your product does, or an explanation of how it works, but trust about you as a brand. Using facts to try and overcome uncertainty is akin to persuading someone to like you by quoting your Facebook statistics. Would you do that?!

Communicating who you are might sound easy if you’re a small business but where do you start if you’re a big corporation? It starts with telling your story, tapping into your raison d’etre, your philosophy, your culture. It’s about developing a strategy for thought leadership storytelling that sets you apart by your vision and ideas.

Thought leadership is a grown-up way of describing this most powerful of persuasions – story telling – giving the listener value, entertainment, and a plot that’s relevant, insightful and memorable.

That is what makes your business unique. So don’t tell the marketplace how awesome your product is, instead put the spotlight on thought leadership and tell them what you’re thinking.

General / Ideas / Marketing — No Comments

Injecting a start-up spirit into advertising

Posted by James Trezona on Mon, 18 Jul 2011

There’s something about a start-up business that gets the pulse racing: that energy, that pressure, that collective spirit to pull together to turn an idea on a PowerPoint slide into a living and breathing business. Whether it’s a tech business starting out in another garage in Palo Alto or a creative one launching around the corner from our Bristol office, they share common challenges and opportunities. That journey to launch will rarely be easy but the sense of achievement in taking an idea to market should never be underestimated.

As an agency we’re big fans of the start-up spirit. Many of our clients may now be global technology corporations but many of them still have that passion for the product coupled with a pioneering attitude to launching new products or services. I think parts of the ad industry could benefit from an injection of start-up spirit to help us ensure our people are best-motivated, our ideas stay best of breed and that we don’t get stuck in old habits of doing things.

Here are five lessons we can learn from start-ups:

  1. Speed/ agility: often the success of a start-up is their speed in executing from idea to launch. Agencies that can compete on speed and break through organisational process to deliver, no matter what, may find themselves more recession proof.
  2. Teamwork: at the risk of romanticising what can be a very tough working environment, there’s something very important in a culture where everyone mucks in, whether it’s assembling your own IKEA desk or pulling an all nighter to stick brochures in envelopes. That collaboration where people come out of their silos to take collective responsibility is a great asset for any organisation.
  3. Goals: a start-up is the machine that takes a new idea to market and that’s exactly what agencies like Mason Zimbler do. We launch products and services for brands. When the clock is ticking and launch is 30 days away, that mix of pressure and focus makes sure people are focused on action and implementation. Having a clear and simple goal on execution, and doing whatever it takes to get there, is a great motivator.
  4. Customer-focus: Start-ups are usually pretty close to the customer and therefore effective at making decisions looking through the customer lens. Sometimes the ad industry is guilty of devising ideas in isolation, neglecting the most important person in the equation: the end user.
  5. Passion: Working 18 hour days, sleeping under your desk and living off take-away pizzas for long stretches might not sound like fun but that camaraderie of a team preparing to launch a site, product or piece of software is often driven by passion. The ad industry needs to fall back in love with our clients’ products and rediscover our own passions.

Already we’re seeing how some more progressive thinkers in the industry are turning entrepreneurial. Some agencies fed up with clients turning down killer ideas have turned the tables by setting up their own businesses to exploit their intellectual properties – if the client doesn’t like it, we’ll do it ourselves. Other agencies are partnering to create VC funds to create and exploit IP;  they’re becoming start-ups themselves.

At Mason Zimbler, we’re going to stick to what we know best so you won’t see us launching our own venture capital fund or setting up our own online store quite yet. But I’ll certainly stay open minded about how injecting start-up thinking might alter our routemap. And in the meantime we look forward to welcoming the next generation of Silicon Valley garage start-ups as clients.

Marketing — No Comments

Why brands should care about marketing automation

Posted by James Trezona on Thu, 23 Jun 2011

When you hear the words ‘Marketing Automation’ you might think about that email Amazon sent you recommending Seth Godin’s latest book. Whilst that might remain the common perception of a much misunderstood tool, there’s so much more to marketing automation.

So what is ‘marketing automation’ in a nutshell? According to automation specialists Eloqua, it’s “the art and science of automatically managing the targeting, timing, and content of your outbound marketing messages in response to prospects’ inbound actions and online behaviours”.

At Mason Zimbler we’re passionate about the power of marketing automation in integrated campaigns. Used correctly, it can be leveraged for demand and lead generation, to qualify and distribute leads more efficiently and is ideal for nurturing – moving leads through the customer journey, across multiple channels.

But there’s a knowledge gap within some marketing departments where brands still only use automation for campaign implementation, not that critical nurturing.

Where a customer journey is neither simple nor linear, marketing automation is great at handling complexity. For example, where brands introduce automation to help tailor messages, typically they’re going from one campaign with no segmentation to tens of different messages across different markets and languages. Some make the mistake of taking existing content or messaging and just laying it into the automation tool without thinking about its role in the acquisition funnel, and how it needs to change to personalise. There are a lot of new dynamics to consider.

At Mason Zimbler we navigate clients through these considerations, handling segmentation, strategy and execution. We typically act as an extension of the client’s team, helping them define the processes and the road map going forward. We form a bridge between the client’s marketing, IT and sales disciplines to make automation more effective.

Working with Toshiba across Europe, we helped them move towards centralised demand-generation to better measure success by country, and even in the partner channel. Automation linked with other channels – like telemarketing – allowed us to deliver highly targeted and segmented campaigns with a much better ROI. Toshiba were visionary enough to recognise this is not an out-of-the-box tool, it’s about integrating behavioural data with all communications. They ‘got it’.

My advice for a CMO or brand starting out in marketing automation would be to evaluate your team and look at what skill sets you need to deliver your vision. Ensure you get buy-in across sales, marketing and IT remembering that it may require organisational or cultural change to deliver.

Utilise automation correctly and your marketing department can be liberated to focus more on strategy. You can be more creative, innovative and regionalised; deploying in-region and in-language customisation to understand cultural nuances, and ultimately to deliver better value across the customer journey.

And if you’re still scratching your head, check out the Eloqua guide, or if you want to know how we can help get in touch via hello@mzl.com or telephone me personally on +44 (0)117 311 2000.